Join 321,000 subscribers who receive our free weekly newsletter!
Episodes/Lessons - Why the Best Products Are Built on Empathy Not Data | Mauro Porcini - First CDO of PepsiCo, 3M & Samsung
March 2, 202615:06

Lessons - Why the Best Products Are Built on Empathy Not Data | Mauro Porcini - First CDO of PepsiCo, 3M & Samsung

Lessons - Why the Best Products Are Built on Empathy Not Data | Mauro Porcini - First CDO of PepsiCo, 3M & Samsung

0:0019:32

References & Resources

Mauro Porcini

Chief Design Officer at PepsiCo, former design leader at 3M and Samsung

In this episode, Mauro Porcini, Chief Design Officer of PepsiCo, discusses how the best products are built on empathy, focusing on human needs over data. He explains design thinking, the three pillars of innovation (desirability, feasibility, viability), and the importance of balancing human insight, technology, and business strategy. Mauro also highlights the value of curiosity, optimism, and kindness in fostering creative cultures for long-term impact.

Key Topics

Empathy-Driven Product DevelopmentDesign ThinkingThree Pillars of InnovationBalancing Innovation ElementsCreative Culture

Companies & Organizations

PepsiCo— Where Mauro Porcini serves as the first Chief Design Officer.
3M— Where Mauro Porcini was a former design leader.
Samsung— Where Mauro Porcini was a former design leader.

Show Notes

➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstory

In this "Lessons" episode, Mauro Porcini, the first Chief Design Officer of PepsiCo and former design leader at 3M and Samsung, explains why the most successful innovations begin with people, not products. He shares how design thinking focuses on understanding human needs, frustrations, and aspirations to create solutions that deliver real value in people’s lives. Mauro also breaks down the three pillars of innovation—desirability, feasibility, and viability—and why balancing human insight, technology, and business strategy is essential for meaningful innovation. Along the way, he reflects on the power of curiosity, optimism, and kindness in building creative cultures that drive long-term impact.

➡️ Show Links

successstorypodcast.com

YouTube: youtu.be/Pn4iNUeLLSM

Apple: podcasts.apple.com/us/podcast/mauro-porcini-svp-chief-design-officer-at-pepsico-the/id1484783544

Spotify: open.spotify.com/episode/1OHeiT7v9yn65f8XCLNu52

➡️ Watch the Podcast on YouTube

youtube.com/c/scottdclary